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Repair and Calibration

To ensure that your instrument meets factory specifications, we recommend that it be scheduled back to our factory Service Center at one-year intervals for recalibration, or as required by other standards or internal procedures.

For instrument repair and calibration:
You must contact our Service Center for a Customer Service Authorization Number (CSA#). This will ensure that when your instrument arrives, it will be tracked and processed promptly. Please write the CSA# on the outside of the shipping container. If the instrument is returned for calibration, we need to know if you want a standard calibration, or a calibration traceable to N.I.S.T. (Includes calibration certificate plus recorded calibration data).

Ship To: Chauvin Arnoux®, Inc. d.b.a. AEMC® Instruments
  15 Faraday Drive
  Dover, NH 03820 USA
Phone: (800) 945-2362 (Ext. 360)
  (603) 749-6434 (Ext. 360)
Fax: (603) 742-2346 or (603) 749-6309
(Or contact your authorized distributor)

Costs for repair, standard calibration, and calibration traceable to N.I.S.T. are available.

NOTE: You must obtain a CSA# before returning any instrument.


Technical and Sales Assistance

If you are experiencing any technical problems, or require any assistance with the proper operation or application of your instrument, please call, mail, fax or e-mail our technical support team:

Office: Chauvin Arnoux®, Inc. d.b.a. AEMC® Instruments
  200 Foxborough Boulevard
  Foxborough, MA 02035 USA
Phone: (800) 343-1391
  (508) 698-2115
Fax: (508) 698-2118

NOTE: Do not ship Instruments to our Foxborough, MA address.


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©Copyright 1999-2016, Chauvin Arnoux®, Inc. d.b.a. AEMC® Instruments